Ruby for Customer Support

Instant knowledge, exceptional support

Equip your team with AI agents to accelerate issue resolution and increase customer satisfaction.

Solve faster, satisfy more

Resolve issues faster

Deflect Tier 1 tickets, surface relevant information from your knowledge bases and draft messages in 50+ languages.

Boost team productivity

Keep teams in sync with real-time information across all channels and cut onboarding time for new joiners.

Grasp customer needs

Convert support interactions into insights, driving data-backed product and documentation improvements.

Your use cases, your way

Create custom AI agents without writing a single line of code.

Ticket routing 1

Ticket routing

Automatically classify and route support tickets based on query history and team domain expertise.

Ticket resolution 1

Ticket resolution

Speed up resolution by suggesting tailored responses drawn from your knowledge base and past solutions.

Knowledge base augmentation 1

Knowledge base augmentation

Convert resolved tickets into searchable articles and FAQs, capturing best practices for future use.

Ticket insights 1

Ticket insights

Turn support interactions into learning opportunities that enhance your offering and service standards.